FAQ

How do I place an order?

• Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information. Once your order is confirmed, you will receive an email with the details.

Can I modify or cancel my order?

• Unfortunately, once an order is placed, it enters our processing system quickly. Therefore, modifications or cancellations are not guaranteed. Please contact our customer support immediately for assistance: support@twirlcove.com or by using the chat button in the bottom right corner

What payment methods do you accept?

• We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely for your peace of mind.

How can I track my order?

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. 

How do I contact customer support?

• For any inquiries, concerns, or assistance, our customer support team is ready to help : support@twirlcove.com or by using the chat button in the bottom right corner

How do I sign up for your newsletter?

• Stay updated on our latest products, promotions, and news by subscribing to our newsletter. Scroll to the bottom of our homepage and enter your email in the subscription box.

Do you offer wholesale or bulk discounts?

• Yes, we offer wholesale and bulk discounts. Contact us to discuss your needs and receive more information.

Do you have a sizing guide?

• Yes, we provide detailed sizing information for our products on each product page. Make sure to check our sizing guide before placing your order to ensure a perfect fit.

Are there any promotions or discounts available?

• Keep an eye on our website and subscribe to our newsletter to stay informed about promotions, discounts, and special offers. We occasionally run limited-time promotions, and newsletter subscribers often receive exclusive discounts.

What should I do if I receive a damaged or defective item?

• We apologize for any inconvenience. Please reach out to our customer support with your order number and photos of the damaged or defective item. We will work to resolve the issue promptly : support@twirlcove.com or by using the chat button in the bottom right corner

Do you offer gift cards?

• Yes, we offer digital gift cards. They make perfect gifts for friends and family. You can find our gift cards on the "Gift Cards" page.

How do I use discount codes during checkout?

• To apply a discount code, enter the code in the designated field during the checkout process. Make sure to click "Apply" to see the adjusted total before completing your purchase.

Can I request a custom order or personalized item?

• We love personalizing orders! Contact our customer support team to discuss your specific requirements, and we will do our best to accommodate custom requests : support@twirlcove.com or by using the chat button in the bottom right corner

Are there any product care instructions?

• For information on how to care for your products, please refer to the care instructions provided on the product page. Following these guidelines ensures the longevity and optimal condition of your purchase.

What steps do you take to ensure a secure shopping experience?

• We employ industry-leading security measures, including SSL encryption, to safeguard your personal and payment information. Additionally, we regularly update our security protocols to protect your data from unauthorized access.